FAQs

CAN I CANCEL OR MODIFY MY ORDER?

ONCE AN ORDER IS PLACED, IT CANNOT BE CHANGED OR CANCELED. PLEASE REVIEW YOUR ORDER CAREFULLY BEFORE COMPLETING YOUR PURCHASE.

WHAT PAYMENT METHODS DO YOU ACCEPT?

WE ACCEPT ALL MAJOR CREDIT CARDS, PAYPAL, APPLE PAY, GOOGLE PAY, AND OTHER SECURE PAYMENT OPTIONS AT CHECKOUT.

IS MY PAYMENT SECURE?

YES, ALL TRANSACTIONS ARE ENCRYPTED AND PROCESSED THROUGH SECURE PAYMENT GATEWAYS TO ENSURE YOUR INFORMATION REMAINS PROTECTED.

WHERE DO YOU SHIP?

WE OFFER WORLDWIDE SHIPPING. SHIPPING RATES AND ESTIMATED DELIVERY TIMES ARE CALCULATED AT CHECKOUT.

HOW LONG DOES SHIPPING TAKE?

ORDERS TYPICALLY PROCESS WITHIN 2-5 BUSINESS DAYS. DELIVERY TIMES VARY BASED ON LOCATION AND SELECTED SHIPPING METHOD.

HOW CAN I TRACK MY ORDER?

ONCE YOUR ORDER SHIPS, YOU’LL RECEIVE A CONFIRMATION EMAIL WITH TRACKING DETAILS. YOU CAN ALSO TRACK YOUR ORDER THROUGH OUR WEBSITE.

DO YOU COVER CUSTOMS FEES?

INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS FEES, DUTIES, OR TAXES. THESE CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER.

HOW DO I KNOW MY SIZE?

REFER TO OUR [SIZE GUIDE] FOR MEASUREMENTS AND FIT RECOMMENDATIONS.

ARE YOUR PRODUCTS LIMITED EDITION?

YES, ALL NORD COLLECTIONS ARE RELEASED IN LIMITED QUANTITIES WITH NO RESTOCKS.

HOW CAN I CONTACT CUSTOMER SERVICE?

REACH OUT TO US VIA [CONTACT PAGE] OR EMAIL AT CONTACT@NORDCLO.COM. WE AIM TO RESPOND WITHIN 24-48 HOURS.